Return & Exchange Policy
We would like to do everything that we can to ensure that you are pleased with your purchases. If you find that an item or items from your order did not work out for you, and If your return falls within our returns parameters as outlined in our policy, please contact us at firstname.lastname@example.org for further instructions.
Items eligible for a return:
-Any items still new in package are eligible for store credit.
-Any items that are damaged and unworn are eligible for store credit or refund.
You may return new in package items purchased on our web site within 7 days of delivery for an exchange for another product. No reasons required but feedback would be appreciated.
Something wrong with your order? We check all items in outgoing orders for visible defects and accuracy before being sent out. If you find that we’ve missed something we will gladly replace the item or give you store credit towards another item. If you’ve received a damaged item, or the wrong item was sent to you, please write us within 7 days of the delivery date and let us know the issue with your order and we will take care of it ASAP
Please allow up to 72 hours for responses to return queries.
Items not eligible for a return:
-Items cannot be returned if they have been actively worn, or washed. Items that have been worn or washed and are returned to us will be disposed of, and no credit will be issued.
-Items taken out and then put back in their package will not be considered "new in package".
Items returned that fall outside our returns policy, will be disposed of, and no credit will be processed.
For an exchange or store credit items must be returned to us (post marked) within 4 weeks of the payment date given on your invoice. For returns of more than 5 items a 15% re-stocking fee may deducted from your credit/refund. Once we have received your return package and the contents have been checked in, it can take up to 2 weeks for us to resolve your return query. Shipping charges (if any) are not refundable.
Please read all sizing information located at the bottom of each individual sock page before ordering your socks to help ensure accurate fit. See our sizing page for more information on sock sizing. Keep your expectations realistic, if your legs are wide, thin, long or short your results may vary.